Privacy Policy —
How jieet Protects Your Personal Data

This Privacy Policy ("Policy") describes how jieet ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "User") who register for and use the jieet online betting and casino platform, accessible at jieet.io.

By creating a jieet account or otherwise using our platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the jieet platform.

This Policy applies to all jieet products and services, including the sports betting sportsbook (covering BPL, IPL, T20 World Cup, and other cricket and sporting events), the live casino, slots, and any promotional or loyalty programmes operated by jieet. It applies to all players accessing jieet from Bangladesh, including from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

jieet collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and from trusted third-party verification providers. The categories of data we collect are as follows:

Registration & Identity Data:

• Full legal name, date of birth, and gender
• Residential address in Bangladesh (street, city/district, division, postcode)
• Email address and mobile phone number
• Username and hashed account password
• National ID number, passport number, or driving licence number (collected during KYC verification)
• Copies of identity documents uploaded for age and identity verification

Financial & Transaction Data:

• Deposit and withdrawal history, including amounts, timestamps, and payment method used
• Mobile wallet identifiers associated with bKash, Nagad, Rocket, and Upay accounts used to transact with jieet
• Bank account details (account number, bank name) where bank transfer deposits or withdrawals are used
• Transaction reference numbers and payment processor confirmation codes

Betting & Gaming Activity Data:

• Complete betting history across the sportsbook and casino products
• Session duration, game choices, wager amounts, and outcomes
• Bonus usage history and wagering requirement progress
• Responsible gaming settings you have applied (deposit limits, cool-off periods, self-exclusion status)

Technical & Device Data:

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type and version
• Session identifiers and cookie data (see Section 07)
• Pages visited on jieet.io, click paths, and time spent on each section

Communications Data:

• The content of messages you send to jieet's support team via email
• Records of any complaints or disputes submitted through official channels
• Marketing preference records (opt-in and opt-out history)

jieet uses the personal data we collect for the following purposes. Each purpose is tied to a specific legal basis, detailed in Section 04.

jieet does not use your personal data for automated decision-making that produces significant legal effects without human review. If automated systems flag your account (for example, for suspected fraud), a trained member of the jieet team will review the flag before any consequential action is taken.

jieet processes your personal data only where a valid legal basis exists. We rely on the following legal bases:

• Contract Performance: Processing is necessary to enter into or perform the contract between you and jieet — for example, creating your account, processing deposits and withdrawals, and settling bets.
• Legal Obligation: Processing is required to comply with applicable laws and regulations — for example, conducting KYC identity verification, enforcing the 21+ age restriction, and maintaining financial records.
• Legitimate Interests: Processing is necessary for jieet's legitimate business interests, provided those interests are not overridden by your privacy rights — for example, fraud detection, platform security, and analytics to improve the platform experience for all players.
• Consent: Where we rely on your consent — for example, to send marketing emails or SMS about promotions, bonuses, and new games — we will always request your explicit agreement at the time of collection. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing communication.

jieet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals, we share relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These partners process your data solely for the purpose of completing your requested transaction.
• Game Providers: To deliver casino games and live dealer experiences, we share a session token and anonymised account identifier with our certified game suppliers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These providers do not receive your full personal profile.
• Identity Verification Providers: To fulfil our KYC obligations, we may share identity document images and personal details with accredited third-party verification services. These providers operate under strict confidentiality obligations.
• Fraud Detection & Security Services: We share technical and transaction data with fraud prevention platforms to identify and block suspicious activity that could harm you, other players, or the integrity of the platform.
• Legal and Regulatory Disclosure: jieet may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of jieet, our players, or the public.

jieet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following general retention guidelines apply:

• Account & Identity Data: Retained for the lifetime of your active account, plus a minimum of 5 years after account closure. KYC documents may be retained for longer where required by applicable financial regulations.
• Transaction & Financial Records: Retained for a minimum of 7 years following the transaction date, in accordance with standard financial record-keeping requirements.
• Betting & Gaming History: Retained for the lifetime of your account plus 5 years. This data may be needed to resolve disputes or comply with responsible gaming investigations.
• Support Communications: Retained for 3 years from the date of the last communication in a support thread, unless the communication relates to a dispute or legal matter, in which case it is retained for as long as the matter remains open plus 5 years.
• Marketing Preferences: Opt-in and opt-out records are retained indefinitely to demonstrate compliance with consent requirements, even after an account is closed.
• Technical & Log Data: Server logs and IP access records are typically retained for 12 months for security and fraud analysis purposes.

When personal data is no longer required and no legal retention obligation applies, jieet will securely delete or anonymise the data so that it can no longer be associated with any individual.

jieet uses cookies and similar technologies (including local storage, session storage, and pixel tags) to operate the platform efficiently, improve your experience, and keep the platform secure. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in securely, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Store your preferences, such as your preferred language setting, game view layout, and responsible gaming tool configurations. Disabling these cookies may affect your personalised experience.
• Analytical / Performance Cookies: Allow us to understand how players navigate the platform — which pages are visited most frequently, where players encounter errors, and how the platform performs across different devices. This data is aggregated and anonymised.
• Fraud Prevention Cookies: Help jieet's security systems identify unusual patterns of behaviour that may indicate account takeover attempts, bot activity, or multi-account abuse. These cookies are strictly operational and do not track activity outside of jieet.io.

You may manage your cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to log in and use the platform. Blocking other categories will not prevent access but may reduce the quality of your experience. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

As a jieet player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the jieet support team in English at [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.

• Right of Access: You may request a copy of the personal data jieet holds about you, along with information on how it is being used and with whom it has been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that jieet delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to jieet's legal obligations to retain certain records (see Section 06).
• Right to Restriction of Processing: You may ask jieet to pause the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that jieet provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another provider.
• Right to Object: You may object to jieet's processing of your personal data where that processing is based on legitimate interests. jieet will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

jieet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS Encryption: All data in transit between your browser or mobile device and jieet's servers is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser address bar when visiting jieet.io.
• Password Security: User passwords are never stored in plain text. jieet uses cryptographic hashing with salt to store password credentials, meaning even jieet employees cannot read your password.
• Access Controls: Access to personal data within jieet's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific categories of data are granted that access.
• Fraud Detection Systems: jieet operates real-time fraud detection and anomaly-monitoring systems that flag unusual login patterns, suspicious transactions, and potential account takeover attempts for immediate review.
• Regular Security Reviews: jieet conducts periodic internal reviews of its data handling practices, system configurations, and access logs to identify and address any emerging vulnerabilities.

Despite these measures, no internet-based platform can guarantee absolute security. If you believe your jieet account has been compromised, please contact [email protected] immediately with the subject line "URGENT — Account Security" so that our team can respond promptly.

The jieet platform may contain references to third-party game providers and payment services that operate under their own terms and privacy policies. When you interact with a game powered by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe, your gameplay data is processed by that provider in accordance with their own data practices.

• jieet is not responsible for the privacy practices of third-party game providers or payment partners. We encourage you to review the privacy policies of any third-party service you interact with.
• Payment method providers (bKash, Nagad, Rocket, Upay, and partner banks) have their own privacy policies governing how they process your mobile wallet or bank account data. jieet's Privacy Policy applies only to the data processed by jieet directly.
• jieet does not embed third-party social media widgets, advertising pixels, or external analytics scripts on its platform that would allow third parties to track your activity on jieet.io independently.

jieet is strictly an adult gambling platform. Access to jieet is limited to individuals who are at least 21 years of age. jieet does not knowingly collect personal data from individuals under the age of 21.

• If jieet discovers or has reason to believe that a registered account belongs to a person under 21, the account will be immediately suspended, all data associated with that account will be reviewed, and the account will be closed in accordance with jieet's Terms & Conditions.
• Any deposits or winnings associated with an underage account will be handled in accordance with the Terms & Conditions, which may include forfeiture of winnings and return of verifiable deposits to the original payment source.
• If you believe a minor has registered on jieet or accessed the platform, please contact jieet immediately at [email protected] so that we can investigate and act swiftly.

With your consent, jieet may send you marketing communications about new promotions, bonus offers, seasonal events (such as BPL season offers, Eid specials, or Pohela Boishakh promotions), new game launches, and platform news. These communications may be sent via email or SMS to the contact details registered on your jieet account.

• Marketing communications are entirely opt-in. You will be given the opportunity to opt in during the registration process or at any later time through your account settings.
• You may opt out of marketing communications at any time by clicking the unsubscribe link included in any marketing email, by updating your communication preferences in your account settings, or by contacting [email protected] with the subject line "Marketing Opt-Out".
• Opting out of marketing communications does not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, or important policy update notices — which are sent as part of the normal operation of your account and cannot be unsubscribed from while your account remains active.
• jieet does not send unsolicited bulk marketing messages. All marketing communications are sent only to players who have explicitly opted in and whose accounts are in good standing.

jieet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services offered on the platform. The following process applies when changes are made:

• Any material changes to this Policy — changes that meaningfully affect how your personal data is collected, used, or shared — will be communicated to registered players via email to the address on file at least 7 days before the updated Policy takes effect.
• Minor or administrative changes (such as corrections of typographical errors, clarifications that do not alter the substance of any provision, or updates to contact details) may be made without prior notice and will take effect from the date the updated Policy is published at jieet.io/privacy-policy.
• The "Effective Date" at the top of this page will be updated each time a new version is published. It is your responsibility to review the Policy periodically and be aware of the current version in effect.
• Your continued use of the jieet platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must stop using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jieet handles your personal data, please contact our support team using the details below. All privacy enquiries are handled in English by trained staff and are responded to within 5 business days.

• Email: [email protected]
• Subject Line for Privacy Requests: "Privacy Request — [Your Request Type]" (e.g., "Privacy Request — Data Access", "Privacy Request — Data Deletion")
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Language: English
• Service Area: Serving players across all eight divisions of Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh

When submitting a data rights request (such as a request for access, rectification, or erasure), please include your registered username and the email address associated with your jieet account so we can locate your records and verify your identity promptly. We may ask for additional verification before processing sensitive requests.